Thank you for shopping at DECOR INDIVA. We appreciate your purchase and understand that sometimes a product may not meet your expectations. In such cases, we offer the following terms for returns and replacements. By placing an order with DECOR INDIVA, you agree to these terms.
Products Can Be Returned If:
- Damaged During Transit: The product arrives damaged.
- Defective: The product has a manufacturing defect.
- Not as Described: The product does not match the description on our website.
- Delayed Orders: The order is delayed by more than 15 days.
Return Process:
- Returns must be initiated within 7 days of receiving the product.
- The product should be returned in its original condition, including all tags and packaging.
Products Cannot Be Returned/Canceled If:
- The 7-day return window has elapsed.
- The product is not in its original condition, or if tags and packaging are missing.
- Orders cannot be canceled once they have been shipped.
Refund Information:
- We do not offer cash refunds. Instead, we provide a coupon of equivalent value that can be used to purchase any product from our website.
- The coupon will be issued once the returned item has been picked up or delivered to our warehouse.
- Please allow up to 5-14 business days for the processing of your coupon. The time frame may vary based on courier delivery times.
- You will receive an email with the coupon details once your return is processed.
Thank you for choosing DECOR INDIVA. If you have any questions or need assistance with returns or replacements, our customer service team is here to help.